Shipping policy
Flat-Rate Shipping
We use flat-rate shipping at $15 Australia wide to keep checkout clear and predictable.Â
Order Processing
All orders are processed within 2 business days (Monday to Friday), excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day. Once dispatched, delivery usually takes 3-5 business days.
Shipping Locations
Soundmind currently ships within Australia only.
We do not offer international shipping at this time.
Delivery Timeframes
Delivery timeframes provided at checkout are estimates only and may vary depending on your location, courier service, or unforeseen circumstances.
Soundmind is not responsible for delivery delays caused by postal or courier services, weather conditions, or other events beyond our reasonable control.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery.
When contacting us, include your order number and clear photos (where applicable). It may take 7 working days to review the issue and work with relevant parties to provide you a suitable resolution.